Shipping policy

Shipping Policy

Midnight Bloom products are made to order. This helps us reduce unnecessary stock and waste.

Processing

Orders require production time before dispatch. Processing times may vary depending on the product, size, colour, destination and fulfilment provider.

Delivery estimates

Estimated delivery times are displayed where available during checkout. Delivery times are estimates and may occasionally be affected by carrier delays, peak periods, customs or circumstances outside our reasonable control.

We aim to fulfil and deliver orders within the timeframe communicated at checkout and, unless otherwise agreed, within the periods required by applicable consumer law.

Shipping charges

Shipping charges are calculated and displayed at checkout before payment.

Tracking

Where tracking is available, tracking details will be emailed after your order has been dispatched.

International orders

International customers may be responsible for import duties, taxes or customs charges imposed by their destination country. Any applicable charges are the responsibility of the customer unless stated otherwise during checkout.

Incorrect addresses

Customers are responsible for entering a complete and accurate delivery address. If you notice an error, contact us as soon as possible. Once an order has entered production or been dispatched, we may not be able to amend the address.

Missing or delayed orders

If your tracking has not updated for an extended period or your order appears to be missing, contact us at support/midnightbloomclothing.com with your order number and we will investigate.