Refund policy

Returns & Refunds

We want you to be happy with your Midnight Bloom order.

Change-of-mind returns

UK customers have the right to cancel an eligible online order within 14 days of receiving it. To request a return, contact us within 14 days of delivery.

After notifying us that you wish to cancel, you must return the item within 14 days.

Items should be returned unworn, unused and in their original condition. You may inspect an item as you would in a physical shop, but we may reduce a refund if the item has been handled beyond what is reasonably necessary.

Unless the item is faulty, damaged, incorrect or not as described, the customer is responsible for the cost of returning the item.

Damaged, faulty or incorrect items

If your order arrives damaged, defective, misprinted or you receive the wrong item, please contact us as soon as possible with your order number and photographs of the issue.

Where appropriate, we will arrange a replacement or refund at no additional cost to you.

Nothing in this policy affects your statutory rights. Goods must be as described, of satisfactory quality and fit for purpose.

Personalised items

Products that have been specifically personalised or made to your individual specifications may not qualify for change-of-mind cancellation rights. This does not affect your rights if the product is faulty, damaged or not as described.

Refunds

Once an eligible return has been received, we will process the refund to the original payment method. Where required by law, the refund will also include the standard outbound delivery charge.

Please allow additional time for your bank or card provider to process the refund.

To request a return or report a problem, contact us at support/midnightbloomclothing.com

Returns must be sent to the return address provided by us after your return request has been approved. Please do not send products directly back to the manufacturer or Printify unless instructed to do so.