Returns & Refunds
We want you to be happy with your Midnight Bloom order. Nothing in this policy limits any rights you have under applicable consumer law.
Change of mind
If you are a UK consumer buying online, you can normally cancel your order within 14 days of receiving it without giving a reason. After telling us you wish to cancel, you normally have a further 14 days to return the item. If local consumer law gives you longer or additional rights, those rights will apply.
Please contact us before sending anything back so we can provide the correct return instructions. For change-of-mind returns, the item should only have been handled as reasonably necessary to inspect or try it on. We may reduce a refund where permitted by law if an item has been used or damaged beyond this.
Return postage
For change-of-mind returns, you are responsible for the direct cost of returning the item unless we agree otherwise or applicable law requires us to cover it. If an item is faulty, damaged, incorrect or not as described, we will deal with the return or replacement in line with your statutory rights.
Damaged, defective, misprinted or incorrect items
If your order arrives damaged, defective, misprinted or incorrect, please contact us as soon as possible with your order number and clear photos of the issue. We may offer a replacement, repair or refund depending on the circumstances and your legal rights. You do not lose any statutory rights because an item is produced to order.
Refunds
Where a change-of-mind cancellation is valid, we will refund the price paid and the cost of standard outbound delivery where required by law. Any extra amount paid for an upgraded delivery service is not refundable beyond the standard delivery amount. Refunds will be made to the original payment method within the time required by applicable law, normally within 14 days after we receive the returned goods or evidence that they have been sent back.
Personalised items
If we offer goods that are made to your personal specification or clearly personalised, the normal change-of-mind cancellation right may not apply. This does not affect your rights if the item is faulty, damaged or not as described.
How to request a return
Use the Contact page on our website and include your order number and the reason for your request. We will reply with the next steps before you send anything back.